Conflict Management

Overview

This training thoroughly examines: the types, causes, symptoms, triggers, prevention, de-escalation, containment, and positive management, of workplace conflict/aggression.

Objectives

The key objectives of this program are to promote both positive workplace conflict resolution and consistently excellent people management skills.

Outcomes

Some expected outcomes for participants would include:

• An understanding of how their own attitudes may impact on their ability to manage conflict and aggression
• Knowledge of the appropriate remedial action if confronted with workplace conflict or aggression
• Knowledge to apply the psychological mindset needed to effectively deal with conflict, anger, or aggression - pre, during, and post, critical incidents
• Enhanced professional service when communicating with staff, clients, members of the public generally, and with irate or conflicting staff, clients, members of the public specifically

Duration

Three-day (18 hours) training program

More details request

To request a fully detailed and customised training information kit for your group, please contact us